If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange with 30 days of original purchase. Refunds will be credited via the original payment type. Please mail your package in a prepaid, insured, traceable method to the address below. Once we have received your returned items, we will contact you to confirm your refund/exchange. Collings Guitars, Inc. ATTN: Merchandise Returns 11210 W. Hwy 290 Austin, TX 78737 (512) 288-7776